I am a Customer Service Agent with more than 2 years of experience
I have a master's degree in Hotel Management. In the last few years I have worked as a Customer Service Agent for Alorica Panama and Connect International Panama. Also, I have previously worked as a Virtual... More
I believe I have good communication skills. I try to transmit all the information as clear and simple as possible.
In general I have good customer service and Administrative Support Skills. For example when I was working in Alorica I reached my Performance Bonus 4/5 times and my Attendance Bonus 5/5 times
Transfer phone calls to the correct department. Take messages
Resolve customer complaints via phone. Help customers create new Reward Zone accounts. Assist customers with expired gift certificates.
Make phone calls, take messages and distribute incoming mail. Create advertisements and post photos of available properties on Social Media.
Master's Degree in Hotel Management, completed.
Hotel Administration Degree, completed.
I am currently trying to learn French on my own because I enjoy learning new things to increase my possibilites of getting a new job.
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