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Evicka C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Panama
I’m available for long-term job

I am a Customer Service Agent with more than 2 years of experience

I can work as a
  • Virtual Assistant
  • Customer Support
full time
Dollar icon $800 /Month

I accept:
    • PayPal

This profile has been successfully verified with Linkedin
Evicka is a morning Bird and want to work on America/Panama Time

about me

    I have a master's degree in Hotel Management. In the last few years I have worked as a Customer Service Agent for Alorica Panama and Connect International Panama. Also, I have previously worked as a Virtual... more

Skills

Communication

I believe I have good communication skills. I try to transmit all the information as clear and simple as possible.

Customer Service & Admin Support

In general I have good customer service and Administrative Support Skills. For example when I was working in Alorica I reached my Performance Bonus 4/5 times and my Attendance Bonus 5/5 times

Email Support
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4 of 5
Customer Support
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4 of 5
Phone Support
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4 of 5
Research
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3 of 5
Email Management
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4 of 5
Customer Service
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4 of 5
Photo Editing
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1 of 5

Experience

Company logo
2021 - 2021
Connect International Panama
Customer Service Agent

 Transfer phone calls to the correct department.  Take messages

Company logo
2018 - 2018
Alorica Panama
Customer Service Agent

 Resolve customer complaints via phone.  Help customers create new Reward Zone accounts.  Assist customers with expired gift certificates.

Company logo
2017 - 2017
Patricia Lowe (Real Estate Agent)
Virtual Assistant

 Make phone calls, take messages and distribute incoming mail.  Create advertisements and post photos of available properties on Social Media.

Education

2019 - 2020
CETT-UB Barcelona, Spain

Master's Degree in Hotel Management, completed.

2013 - 2016
Universidad Interamericana de Panamá

Hotel Administration Degree, completed.

Languages

English

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

French

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

Hobbies

    I am currently trying to learn French on my own because I enjoy learning new things to increase my possibilites of getting a new job.

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